Free reprint or full refund
We will reprint your binder for free, or give you a full refund, if:
- it arrives damaged,
- it is misprinted or does not match the design you approved, or
- it gets lost on the way.
How to tell us
Email us at support@giftbinder.com within 14 days of delivery (or within 14 days of the expected delivery date if it never arrived). Include your order number and a photo of the problem. You do not need to send the binder back.
Before it ships
Want to change your design or cancel? Email us as soon as you can. If we have not sent it to print yet, we will change it or refund you in full. Once it is printed, we can't change or cancel it.
Refund timing
Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.